Name change

[humblebundle]

Hi

I sent in the stuff to change the name of my account a few days ago and have done it twice but still haven't heard a response. I would like to know how long it takes as I want to remove the card connected and delete my account but I made a mistake and thought the account name was just a username and didn't need to be my actual name so i'm trying to change it. Any help appreciated

[kernowlass · Accepted solution]

@humblebundle 

If the name on the account is not a name that was ever your legal name, it is not likely that a name change will be possible. Names can be changed on an account in the following circumstances:

A legal name change

A minor misspelling

And in the case of an account for a registered business, a change in the designated contact for the company.

Changing from a fictitious name (or, as in your case, a name unrelated to your legal name) to a legally recognized name is not something that is supported. If the account is not currently limited, you may wish to close the account and open an account using the correct information.