Name change taking long

Cheryl94
New Community Member
I changed my legal name and I’ve been waiting a long time and have gotten NO response, I sent my court papers AND my ID. There is no excuse for such a large company to fail in such a big way. I’m transgender, this isn’t the only time my name change has caused me serious issues. At this point, I’m ready to switch payment providers and leave PayPal all together. I will warn the trans community about this issue so we can use a different payment provider and avoid this LAZY business.
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Cheryl94 

 

Allow a few weeks and then contact for an update?

Guess they are pretty busy at the moment with reduced staff due to ongoing covid issues.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.