Hey guys!.
Hope all is well and all you are staying safe.
I have a major issue. It's been a very long time I've used this paypal account. I recently started a new store and was planning on connecting this account to it. To my surprise, I log in and see a different name on the account (a Stephanie Rios). I have no idea how this happened and who this person is, so I went ahead and updated as much info as I possibly could (phone number, address, etc). The only thing I couldn't change was my full name, since obviously it's not Stephanie.
I went ahead and changed my name as per the instructions and was asked to submit a picture ID and utility bill with my name on it. I did that, and still nothing. waited about a week and tried to upload info again, but Paypal is not allowing me to. not sure why. How can I get this name out of my account fully and have mine in there how it's supposed to be?
Can anyone help? This is urgent since I now have this Paypal attached to my store and don't want to confuse my customers seeing a totally different persons name instead of mine.
Please help!!!
Cheers and thank you guys for any help you could kindly send my way.
Jay Ortega
