Name Change

Carrielou
Contributor
Contributor

I have tried on NUMEROUS occasions to change my name as i got married in August. i have sent a copy of my marriage certificate and driving license, this is not sufficient enough apparently and cannot prove that my name has legally changed.... about ready to just delete it 

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Carrielou

 

How ridiculous is that  Smiley Frustrated

Have you tried phoning them to ask why??

What do they want a slice of the cake to prove you got married??

 

May be easier to cancel all subscriptions / remove all bank accounts and cards / make sure you have no pending transactions or incoming refunds and close it and re-open one in your own name.

 

But give them a call first to see if you can resolve the issue and with luck you may get an agent with a brain cell.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.



Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.