Name Change

PutroWahida
Contributor
Contributor

Hello, I want to ask. I want to change my personal name, I have sent my documents (National ID Card, Driver License, and E-statement of Bank) to Paypal, but until now I don't get the reply. I have sent twice and it has been two weeks since my first email. Anybody can help me? Thank you

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kernowlass
Esteemed Advisor
Esteemed Advisor

@PutroWahida 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.

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2 REPLIES 2
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@PutroWahida 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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ian_alvizo96
Contributor
Contributor

@kernowlass I wanted to add my middle name to my paypal name, to complete it so it would link with my gcash account. My gcash account has my full name but not paypal, so they couldn't link, because gcash requires to have the same credentials as my paypal account. I submitted, 2 government IDs and my birth certificate, ITS BEEN 2 WEEKS and  still no update, my account dosent have my full complete name still has no middle name and it wont link with my gcash account. Ive been trying to ask for customer support but they always give me automated responses and I cant to any human 

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