Name Change

mrstaylor001
Contributor
Contributor

is there a reason that it takes so long for a name change to happen? or to actually speak to someone who can change the name for you? i've called like three times already. I sent the necessary document in twice. First time they were rejected because it "wasn't enough". i'm currently on hold for the SECOND time in the last two days waiting to speak to someone who can help. yesterday i gave up after being on hold an entire hour. . . now here I am once again on hold, waiting for some department to help me. . . 21 minutes and counting. 

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