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NO MOBILE, YET CONSTANTLY ASKED TO SUPPLY ONE. UNBELIEVABLE

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NO MOBILE, YET CONSTANTLY ASKED TO SUPPLY ONE. UNBELIEVABLE

NO MOBILE, YET CONSTANTLY ASKED TO SUPPLY ONE. UNBELIEVABLE!

I don't believe for one moment there is any one at this place who knows what to do. I do not have a mobile and I do not want one yet the only way I can get into my account is to open a new tab as the first tab will not let me go any further without putting a mobile number in. Email the "staff" and waffle comes back about how to input mobile. AGGHHHHH, muppets. Another email says phone them, another edit this and the is no tab saying edit on that page they refer to! Absolutely pathetic, address this issue that I have no desire for a mobile. I have been with them fro 20years, they have my address, bank details and home land line, why the need for something have not got!

1 ACCEPTED SOLUTION

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Re: NO MOBILE, YET CONSTANTLY ASKED TO SUPPLY ONE. UNBELIEVABLE

@superchip210 

 

Unfortunately it is not currently possible to use PayPal without a mobile phone number attached to your account. This does not need to be a smartphone, a basic mobile will do. Paypal use mobile verification as a means of confirming your identity when you are accessing your account.


Advice is voluntary.
Kudos / Solution appreciated.

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Esteemed Advisor

Re: NO MOBILE, YET CONSTANTLY ASKED TO SUPPLY ONE. UNBELIEVABLE

@superchip210 

 

Unfortunately it is not currently possible to use PayPal without a mobile phone number attached to your account. This does not need to be a smartphone, a basic mobile will do. Paypal use mobile verification as a means of confirming your identity when you are accessing your account.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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Contributor

Re: NO MOBILE, YET CONSTANTLY ASKED TO SUPPLY ONE. UNBELIEVABLE

Thanks for info but if that is the case why do paypal make many a reference to those without phone in their info?. A virtual phone  is the answer, according them, downloaded their symantec code tool and still no use. They have had for the last 20 years my address, landline number, and bank details, all unchanged. They can send me a letter! No excuse. They are meant to be calling me wednesday. The instructions you give offer no help as their is no tab "Subscriptions & Notifications." Website I use not an app and that is where their system, designed entirely around apps, falls down. There is no way on this earth big businesses just use mobile phones! PCs

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Contributor

Re: NO MOBILE, YET CONSTANTLY ASKED TO SUPPLY ONE. UNBELIEVABLE

Paypal email operative. --

I understand that you're having trouble with our new PSD2 SCA update. No worries, there's a way of still getting into your account without the use of a mobile phone.

If a user does not own a mobile phone they have 2 options available. I recommend the first as the user is not asked for a mobile number to register nor does the user need to share any personal information.

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Contributor

Re: NO MOBILE, YET CONSTANTLY ASKED TO SUPPLY ONE. UNBELIEVABLE

NOT SOLVED, STILL HAVE THIS STUPID INSERT MOBILE NUMBER.