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We usually have up to 180 days from date of payment to dispute. With PayPal Credit, that would be especially true. PayPal Credit is not like AMEX who may let you dispute longer than 180 days. And I think less than that when it is unauthorized payment (60 days).
I am not sure if PayPal Credit transactions are included in the Activity Downloads and Statements but you can try that:
Activity > Statements > Standard
Or
Activity > Statements > Custom > Activity Download
Select Transaction type, date range, customize report fields, and report format.
Some 2018 activity could be available on the Activity page, just have to manipulate the date range and use the filters.
If you can find the transaction ID number for the particular transaction, call customer service to open a dispute with it:
Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Call early, during business hours, west coast time to try to get a US rep.
Say "Live Agent" to the automated recording.
If you do get a rep that you aren't comfortable talking with, or can’t assist, hang up and call again.
Or private message via social media:
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
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We usually have up to 180 days from date of payment to dispute. With PayPal Credit, that would be especially true. PayPal Credit is not like AMEX who may let you dispute longer than 180 days. And I think less than that when it is unauthorized payment (60 days).
I am not sure if PayPal Credit transactions are included in the Activity Downloads and Statements but you can try that:
Activity > Statements > Standard
Or
Activity > Statements > Custom > Activity Download
Select Transaction type, date range, customize report fields, and report format.
Some 2018 activity could be available on the Activity page, just have to manipulate the date range and use the filters.
If you can find the transaction ID number for the particular transaction, call customer service to open a dispute with it:
Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Call early, during business hours, west coast time to try to get a US rep.
Say "Live Agent" to the automated recording.
If you do get a rep that you aren't comfortable talking with, or can’t assist, hang up and call again.
Or private message via social media:
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
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