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My wife cannot access her account and is automaticly billed!

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Contributor

My wife cannot access her account and is automaticly billed!

Writing this on the behalf of my wife. She had a paypal account a long time ago. Forgot the password and her phone number changed, so we can't log in. I have tried phoning support for help, but I get the recorded covid message that service is not available. Now she has gotten an email that tells her that she is automatically being billed for inactivity. 

What can we do?

1 REPLY 1
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Esteemed Advisor

Re: My wife cannot access her account and is automaticly billed!

@joelpeltonen 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.