My phone number has changed

Charmywoo
Contributor
Contributor
I can’t login because it wants me to do some verification process of calling me and I no longer have that phone. Then get into endless cycle of unable to contact PayPal or login.
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2 REPLIES 2

_terran
Contributor
Contributor

You can always choose a different way of verification, usually a small text right below the text field

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Charmywoo 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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