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My phone is registered in my name. Why does Paypal think differently.

New Community Member

My phone is registered in my name. Why does Paypal think differently.

This is becoming a deal breaker. Paypal asks for my phone, which is registered in my name, then tells me it isn't registered in my name so I can't verify my identity. So I use a different payment method.

Why is this happening? It is not a new problem. When will it be fixed?