My brother has login problems

[trongnga]

My brother had a problem with paypal account. It asked me and you to help it.

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Today I logged into my paypal account via the mobile app but received a notification: "Check your info and try again". I am sure the email and password are correct.
I went into the reset password and logged in again, but I still couldn't get the message: "For security reasons, you’ll need to reset your password".
I have reset the password a few times but it still doesn't work.
I hope for the support from you. Thank.

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[PayPal_Martina]

Hi @trongnga,

Thank you for your post and welcome to the Community Forum!

It seems like a technical issue may be occurring. I would recommend clearing cache and cookies, deleting the browser history and waiting for 48 hours without accessing the account to let the system reset. This may help you solve the issue! Otherwise, your brother will need to contact our Customer Service directly as our system may be preventing the access to the account for security reasons. 

To contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).

I  hope this helps.

Martina