My brother can't log in his account anymore

[AlphaGriffin]

Hello everyone,

When my brother created his PayPal account, he activated 2FA to secure his account, but this now is causing him a huge problem !!

He lost his phone number few months ago, and now he can't log in his account anymore !! he tried everything to change the phone number or cancel 2FA but nothing is working and they always need that code that will be sent to the phone number he no longer have !!

and the worst part is that he can't even contact support about the matter !! does anyone know a way to solve this issue ?

Thank you.

[ayami1234]

you know what is more worse that than your situation?

HE CALLED THE PAYPAL SUPPORT AND
THE CUSTOMER SUPPORT JUST REDIRECTED HIM HERE IN THE COMMUNITY SUPPORT WTF!
Hahahaha

[kernowlass]

@ayami1234 

You find the user to user forum so funny when you have never helped anyone yourself on here?

@AlphaGriffin 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal at the moment are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.