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My Account Suddenly Became Chinese...

SOLVED
Moderator

Re: My Account Suddenly Became Chinese...

Hi En_Wh,

 

I'm sorry to hear what has happened here.

 

If you are unable to reach out to us on Facebook or Twitter, you can call our Customer Service team directly on +1 888 221 1161 and they can assist you further with getting this resolved.

 

Please let us know how it goes.

David.

 

 

Member

Re: My Account Suddenly Became Chinese...

Follow this link and then select your country.  This is what fixed the issue for me.  https://www.paypal.com/us/webapps/mpp/country-worldwide

 

Member

Re: My Account Suddenly Became Chinese...

 
Member

Re: My Account Suddenly Became Chinese...

Your link fixed it for me--thanks!

Moderator

Re: My Account Suddenly Became Chinese...

Glad to hear it 🙂 Thanks for keeping us in the loop! 

 

Siobhan

New Community Member

Re: My Account Suddenly Became Chinese...

I Had this problem. Figured it out. From the main page click on the three horizontal bars icon meaning menu. Then click on the settings icon (looks like a gear). On that page one of the first few options is for language. When you click on it it will give you a drop down menu where one of the options is English. Choose it and reload the page. Good luck.

Member

Re: My Account Suddenly Became Chinese...

i found the legal stuff at bottom and change it to my lanuage and that worked to get it back to english https://www.paypal.com/us/webapps/mpp/ua/legalhub-full a

Moderator

Re: My Account Suddenly Became Chinese...

Hi bechong,

 

Welcome to our Community and thanks for sharing the solution that worked for you 🙂

 

I'm sure it will be much appreciated by our other members.

 

Conor

New Community Member

Re: My Account Suddenly Became Chinese...

I found another solution.  This problem only shows up in Chrome for me, and not in Firefox.

 

In Chrome, go into Settings > Show Advanced Settings, click on the Language button.

 

Delete any unwanted languages.  Close all Chrome windows, restart, and Paypal should load only in English (or your desired default language.

 

Hope this helps.

New Community Member

Re: My Account Suddenly Became Chinese...

The language settings in Chrome worked for me, too! Not sure how Chinese ever got on that list in the first place. And the problem has occured on multiple computers, so I wonder if there isn't a bug in Paypal somewhere that is tweaking that setting.