New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
I cancelled an account on Match.com months ago and they are still taking money from my pay pal account how do i make it stop
Welcome to our Community Forum
It sounds to me like you may have an ongoing subscription with Match.com.
Here's how you can cancel it on your end:
I hope that helps bt23 and feel free to come back to us here if you've any further queries about this!
Hard to rectify on my end when I don't know which 'button' to select. And why am I going to the 'uk' to solve this? I didn't create this problem, so I am asking PayPal to work on the solution as I don't speak, read or understand chinese.
Thanks for posting!
Are you still running into this problem on your side?
If so, as it's quite a strange one, would you consider sending us a Facebook message or a tweet? That way, we can pull up your details on our side and investigate this further
We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!
We look forward to hearing from you Dilpro,
I have the same issue. I click to translate, but it takes a few seconds and sometimes doesn't translate all the words.
How do get this corrected? It's hard to contact Paypal directly.
Thank you for posting and welcome to the Community Forum!
I’m sorry to hear you find contacting us difficult.
Regrettably we can’t see your account details here. I would recommend you either calling PayPal Customer Services by clicking onto Contact us on any PayPal page as they will be able to help you fix this issue right away or, which might be much easier and more convenient, contacting us via Social Media - on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK.
Hope it helps.
I don't have Facebook or Twitter. Emails from PayPal are now arriving addressed to me in Chinese.
Please, what is the US phone number to contact PayPal?
I'm sorry to hear what has happened here.
If you are unable to reach out to us on Facebook or Twitter, you can call our Customer Service team directly on +1 888 221 1161 and they can assist you further with getting this resolved.
Please let us know how it goes.
Follow this link and then select your country. This is what fixed the issue for me. https://www.paypal.com/us/webapps/mpp/country-worldwide