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As the title says, upon logging in today I found that my many-year old paypal account has somehow been automatically changed to be entirely in chinese now. Please revert it back to english so that I can properly use it again. All login screens, pages within the account etc are all in chinese. My previous payment was to a chinese person, but I've a long history of payments to non-chinese destinations so it seems a bit silly that it would change my language based solely on that..
Anyways, any help in reverting my account to English settings would be greatly appreciated. I did try going through all menu options with google translate but couldn't find any mention of language settings anywhere at all..
Also, is this a sign that my account was hacked? There doesnt seem to be any transactions made which makes me suspect not, but a little concerned nonetheless..
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Can anyone help me? My account that I've had forever is now in Chinese also.... How were you able to fix this problem?
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Hi SaraLee1.
Welcome to the Community!
Can you please contact us directly via Twitter @AskPayPal or via Facebook https://www.facebook.com/PayPalUK and we can look into this further for you and help you with getting your language changed on your account?
David.
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I'm reading along in the forum to find out why my account is now in Chinese. I clicked on the contact link at the bottom of the page, and ITS ALL IN CHINESE. Might someone please contact me via email with the paypal phone number?
Feeling like my account is hacked and I have no recourse.
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I cancelled an account on Match.com months ago and they are still taking money from my pay pal account how do i make it stop
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Hi bt23,
Welcome to our Community Forum
It sounds to me like you may have an ongoing subscription with Match.com.
Here's how you can cancel it on your end:
- Go to www.paypal.com/uk and log in to your account.
- Click Profile near the top of the page.
- Select My money.
- Beside ‘My pre-approved payments’, click Update.
- Select the merchant whose agreement you want to cancel and click Cancel.
- Click Cancel Profile to confirm your request.
I hope that helps bt23 and feel free to come back to us here if you've any further queries about this!
Conor
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Hard to rectify on my end when I don't know which 'button' to select. And why am I going to the 'uk' to solve this? I didn't create this problem, so I am asking PayPal to work on the solution as I don't speak, read or understand chinese.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
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