My Account Has Been Hacked

Infinitydrake
Member
Member

How can I retrieve my paypal account? Changed email and phone number and I want to get back my account. Can anyone help me?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Infinitydrake 


if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


For customer services...........
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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Infinitydrake10
New Community Member
If I refund on PayPal using my mastercard how long it will take to get my money back?
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pkoenig
New Community Member

My account has been hacked.  I cannot login to my account to change my email or password as the hacker has changed my email and my password.  There is no one to get through to at PayPal and all I get is useless emails saying try to change your password.  I CAN'T.

Short of shamming PAYPAL on twitter what else can I do to get a response.  I have not created another account just so I can get hold of someone.  Is there any one at PAYPAL who can call me?

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