Mr Sean <removed>

[Seans39]

I,ve had my phone stolen,and I hav,nt been able to add my new number to PayPal???

My issues began at the checkout on Ebay as I tried to buy an item for 149.99 pounds?

I entered PayPal,and it took me to their authentication page.

Which was displaying my stolen phone number,that I can,t use because I don,t have that phone anymore????

I,ve been on my latest phone to my bank some one and a half hours today.Actually found out that my debit card was blocked,and they were doing security checks,which I passed.

Was told I can go ahead now and complete my transaction on Ebay at checkout,my card being cleared.

But again at the Checkout Ebay would,nt accept my details???

Is it the case that all this aggro is down to PayPal,s stupid authentication process?

I,m baffled,stressed out,and angry,can anyone help me please?

[kernowlass · Accepted solution]

@Seans39 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.