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Money taken from my account without my approval

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Contributor

Money taken from my account without my approval

Hello,

Today I received an email from Paypal stating there was an issue with my account and 500 dollars had been paid out to a company without my approval, the message from PayPal does not tell me how to respond but gave me a case number and said they would contact me in the future. I don't know what to do. Also there is a notice in my account which says money is being withheld from a sale I made but that sale was in January 2020, I don't understand that.

Thank you.