Missing refund

jmgrain
New Community Member

Hi, I received a refund from an ebay seller, ebay says it was paid back to my paypal account yesterday, it is not in my paypal account and there are no refunds.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jmgrain 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212


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Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jmgrain 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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Wanjigi
New Community Member

My refund has taken three days now but no funds in my account.

How long should it take to appear in my account?

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