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MS Authenticator code not accepted

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Contributor

MS Authenticator code not accepted

I cannot login to another PayPal account anymore after OTP is enabled. 
I am using Microsoft authenticator mobile app for the OTP code. But I am getting error back:
"2FA twoFactorLogin failed: Incorrect OTP”
 
Anyone else having the same problem?
3 REPLIES 3
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New Community Member

Re: MS Authenticator code not accepted

My account was locked due to 2FA failing and only got access to my account after ringing the help desk and having 2FA option removed. I have tried removing my PayPal account from Microsoft Authenticator Mobile app and re-apply the settings(i.e. rescan in the QR code) but the PayPal web setup doesn't recognise the generated code.  This is very strange as it worked in the past and other 2FA sites I use still work.  Is this problem due to a PayPal update?

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Contributor

Re: MS Authenticator code not accepted

same issue, this is absurd, im not able to reach them by phone (lines closed)

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New Community Member

Re: MS Authenticator code not accepted

Hi i`m having the same problem as you. Did you solve it ?