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Lost access to my paypal account because of old telephone number today

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New Community Member

Lost access to my paypal account because of old telephone number today

Hi

Very annoyingly I opened paypoal years ago and mostly use it to pay for ebay things and to receive payments every now and again, so not been logging into the main paypal site a lot.  Suddenly today I could not log in anymore without getting a text to confirm identity.  I do not have access to this phone anymore.  I didn't even realise or remember I had a phone number linked to this account.  I can't even log into customer support so I created a new account just to access this.  I've been told the only thing I could do is create a new account.  But I can't use my previous email so everything I linked to my old account won't work.  They said I can close the old account using a FAX!  SERIOUSLY A FAX!  no explanation how I get my funds in that account back again either.  Been waiting hours for logged in customer support.