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Apattison13
New Community Member

It says it has to confirm my mobile number. I no longer have this number so can't login. I have tried to login using security questions and it is saying the answers are wrong but I know 100% they are the correct answers. I think click a link to contact PayPal and then it says login to contact... Which obviously is the whole problem in the first place. So so frustrating. Any help would be appreciated. I'm in Costa Rica with no wallet as it was lost and the only way to get cash is to send it to a friend via PayPal.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Apattison13 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

IF YOU CAN'T LOG IN THEN USE THE GUEST OPTION.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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