Login with PIN on mobile app stopped working

lucyald
Contributor
Contributor

Hi, 

For some reason, my paypal app says that my login PIN is wrong, and I haven't changed it!! Im using a samsung S8, and its just stopped working which is really driving me mad, as I keep having to put in my full email and password every time I log in. I've tried deleting the app and its settings and reinstalling it, but this still doesn't work. Has anyone else had this problem? 

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1 REPLY 1

PayPal_Rachael
PayPal Employee
PayPal Employee

Hi @lucyald ,

 

Welcome to the community forum and thanks for posting. 

 

The issue of logging in with your mobile pin is something our technical team are aware of. We are currently investigating a solution and hope to have this resolved as soon as possible. 

 

Thanks for highlighting it to us and I hope we have this sorted very soon. 

 

Rachael

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