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Login problems

NJVSE
New Community Member

Login problems

Old PayPal account. Out of date contact numbers. I have just set up a new password. PayPal what me to update my profile to access my account but want to call me on an out of date phone number. I’m stuck in a loop. How else can I access my account. The only correct details PayPal have is my email address ?
2 REPLIES 2
ItechR2021
Contributor

Re: Login problems

the same experience I had but it's now fixed after thousand of call attempts.

kernowlass
Esteemed Advisor

Re: Login problems

@NJVSE 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.