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Login problem

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New Community Member

Login problem

Hi people, i can’t login to my account. My account still has got my old phone number and I can’t receive verification code. How can I log in? Thank you!
2 REPLIES 2
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New Community Member

Re: Login problem

I don’t know how to change my phone number with PayPal
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Esteemed Advisor

Re: Login problem

@rastalien 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.