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Login - phone number


Login - phone number

When loging in I enter my email and password then I get to the quick security check where you add a phone number. I have yet to enter a phone number that wont say this type of phone number is not supported... Even tho I have one of them saved on my account
PayPal Employee

Re: Login - phone number

Hi @Michaela-kiwich 


I am sorry you're facing issues accessing your account. In this case I would recommend you to:

1. Go to the Contact Us  

2. Select Password and account access.

3. Select Login problems

4. Click on Call Us Icon

5. You will find the contact details for your region.

6. Call us at the mentioned number to have the password reset. 


Thank you


Esteemed Advisor

Re: Login - phone number



They don't need the password reset they know the password, its paypal requesting i.d. verification via phone they are having issues with.




Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?

If not you would need to add one once you have re-gained access so.......


1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via, go to and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.