Login by Additional Users
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In the past, I set up additional users who had no trouble logging in. Now when I set up an additional user, they cannot log in. I have checked several times to be sure I am entering the new users email and password correctly but it does not log them in. I also have tried using their ID (both in caps and no caps) rather an email and it still does not work. Instead, one of two things happen: (1) it gives the message "Some of your info isn't correct. Please try again."; or, (2) it logs in as if it me, the contact person. Can anyone tell me what the problem is?
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Hi @MCCOMB11,
I'm sorry to hear of this difficulty you're encountering with adding new users. Please visit https://www.paypal-support.com and log in and click Contact Us. You will be able to open a ticket to the technicians who can look into this for you and they will be able to reach out to you with additional questions if need be.
I hope this can be resolved swiftly!
Olivia
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