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Logging into PayPal with a new mobile number

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Contributor

Logging into PayPal with a new mobile number

I have not been able to access my PayPal account due to changing phone numbers. Unfortunately I can’t log in because I can’t receive a text to that number  as I no longer have it. 
How do I log in without receiving a text message to a number that I no longer have?

3 REPLIES 3
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Contributor

Re: Logging into PayPal with a new mobile number

Did you solve this? I can't do it either its so annoying it can't be done any other way
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Contributor

Re: Logging into PayPal with a new mobile number

No I haven’t it’s impossible! No response from PayPal other then asking me to verify my account with a phone number that I no longer have. 
The only answer that I can think of is to quit PayPal. 

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Esteemed Advisor

Re: Logging into PayPal with a new mobile number

@SAG100 

@Batgirl150184 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.