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Log in with new security

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Contributor

Log in with new security

Hi tried to log in to my account but I still have my old phone number on my account so when the verification comes through it on a dead number all options need you to log in and no one replies on the phone number

1 REPLY 1
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Esteemed Advisor

Re: Log in with new security

@Dan666 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.