Log in my account
meky_romany
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Posted on
Apr-24-2020
07:56 AM
I can't log in to my account I go to page of troubling in signing in and I delivered code to reset password in my email address but my two security step which is phone number hasn't been completed because my phonè number is closed help how can fix this problem
2 REPLIES 2
ramberroya
PayPal Employee
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Apr-27-2020
08:09 AM
Hi @meky_romany, There are two ways to set up 2-step verification. You can use an authenticator app (like Google Authenticator and Microsoft Authenticator) or you can ask us to send text messages to your mobile phone. Here's how to set it up: Go to your Settings. Click Security. Click Set Up next to “2-step verification.” Choose to receive a text or use an authenticator app, then click Next. Follow the prompts to link your phone or authenticator app. Set up a back-up method in case you can’t access your primary cell or authenticator app. Click Done to activate 2-step verification. You can deactivate 2-step verification at any time: Go to your Settings. Click Security. Click Update next to “2-step verification.” Click Turn Off next to 2-step verification, then the Turn It Off button. For added protection, you can also add 2-step verification to other devices. Since you can no longer access the phone number. You may want to set up new email account and create a brand new paypal account and you will link the phone number you have access to. Hope this will resolve your issue. Thanks. ***If you see a post that is helpful, kindly give the author Kudos or accept it as a solution. Thanks and have a great day! ☺
meky_romany
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Apr-27-2020
08:27 AM
But I can't go to security as I can't log in to my paypal account can I change my phone number without signing in
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