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Log in issue sms authentication

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Log in issue sms authentication

I recieved an email regarding the  possibly inactivity fees for my Paypal account.

 

When trying to log in, after successful password and mail  I encountered an issue that I can't log into because the two steps where "Authentication required" by SMS or Call are failing.

 

I checked with my phone provider by looking  one solution thread and they said that my phone is available to receive such authenticator messages ( like Blizzard).

Even when trying to make new account, it is unable to pass stage where it requires sms authentication.
Please advise or direct me how to reach customer support through email so I they can help in logging my account.

 

Thanks in advance

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: Log in issue sms authentication

Today I was able to log in site , only sms option verification was enabled. Message got received in Screened Messages folder and security number worked.

Thread is solved.

View solution in original post

3 REPLIES 3
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Re: Log in issue sms authentication

When attempting to receive sms through pc, since mobile phone is near to pc speakers there is vibration that usually preludes to call or sms, but nothing is received.

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Re: Log in issue sms authentication

Looked in  Screened messages folder and found that all were received there and they each expired after 10 minutes, but currently I don't have an option to select SMS verification when trying to log in my account. 

 

Since yesterday for about 15 hours, when attempting to log in I get no sms verification or call options, just message in red tinted box:

 

We're sorry, we can't log you in. Contact customer service for more help, or try logging in again.

That links to https://www.paypal.com/rs/smarthelp/home which again requires log in to be able the access to the support...

Highlighted
Contributor

Re: Log in issue sms authentication

Today I was able to log in site , only sms option verification was enabled. Message got received in Screened Messages folder and security number worked.

Thread is solved.

View solution in original post