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Log in issue landline code authentication

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New Community Member

Log in issue landline code authentication

Dear Community I need your help,

 

I can't log in to my account. There is a request for authentication but I don't receive any call in my home telephone number so I can't proceed with the login. I have sent them numerous texts in Twitter PayPal account support but they do not respond. Could someone help, please? many thanks. 

3 REPLIES 3
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Contributor

Re: Log in issue landline code authentication

I have the same" no contact" problem after getting the code and selecting the phone me option.

I phoned the helpline last month and was advised that they were aware of the problem but so far it hasn't been fixed which is disappointing as other companies now requiring this extra level of security are working fine .

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Re: Log in issue landline code authentication

You have had better luck than I.  They told me it was a problem with my phone and now that I have got this checked out and it isn't they are just sending me round and round in the same circle.

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Re: Log in issue landline code authentication

I have exactly the same issue.  the people on the chat line are hopeless.  They suggested my phone line was a fault and I have had that extensively checked out by my phone company.  No problem with the phone line.  I think their system is just not working and the computer code is at fault.  I have told them so and they have disowned the problem.  Paypal is utter CRAP at the moment.  I am so frustrated with the inadequacies in their system and there is just nowhere to go with this.  Sorry I can't help you.

I also think it is very poor policy to just pass on their problems to the community as if we can do anything with inherent programming problems.