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Log in difficulty

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Contributor

Log in difficulty

I cannot log in because I HAVE NO CELL PHONE--GOOD GRIEF!  What to do?

3 REPLIES 3
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Esteemed Advisor

Re: Log in difficulty

@fgg1 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Highlighted
Contributor

Re: Log in difficulty

Thank you very much--but the problem is that I have no cell phone--odd, weird maybe, but true.  I will try to contact PayPal some other way.

Highlighted
Esteemed Advisor

Re: Log in difficulty

@fgg1 

 

Scroll down to the post from a moderator on this thread.

 

https://www.paypal-community.com/t5/My-Account/Don-t-have-a-mobile-phone/m-p/2032677#M65272


Advice is voluntary.
Kudos / Solution appreciated.