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Locked out

New Community Member

Locked out

Never changed my old email address or mobile number on account. Can’t remember password. Used my PayPal a few times lately but they froze the account for some reason. I want my money . What can I do. Thanks. Can’t login to ask them. Phone lines don’t seem to work. if anyone can help thanks.
Esteemed Advisor

Re: Locked out


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is also randomly available.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.