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Locked out of the account

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New Community Member

Locked out of the account

Hey folks. I can't log in to my account, because, when I try to log in, I get prompted to confirm my phone number and receive the code. However, I cannot recieve the code as the old phone number is deactivated and I need it changed. Any way to assist me with this? 

2 REPLIES 2
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New Community Member

Re: Locked out of the account

I too am having this trouble today, tried to log on to change to new number and this new thing popped up to verify .... can’t as same as you, new number, don’t have old number active anymore .... annoying !!!
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Esteemed Advisor

Re: Locked out of the account

@LynneQ 

@TheMaster8730 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.