Locked out of my own account.

Alfiemabbett11
New Community Member

Hello and thanks for reading,

 

I have recently been locked out of my paypal account and I forgot the password, When I try to change the password It doesn't let me It wants my phone number verification code But I nolonger use this phone number, I can't buy anything, I can't login basically I've tried everything Is the a way I can get rid of my phone number hooked up to my paypal account?

 

Thanks for listening!

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1 REPLY 1

PayPal_AshleyM
Moderator
Moderator

Hey @Alfiemabbett11,

 

I'm sorry to hear about the trouble logging in. If you no longer have access to that number, you would need to contact us by phone, Facebook, or Twitter so that we can help verify your information and reset your password. Hopefully the issue is resolved soon.

 

- Ashley M


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