cancel
Showing results for 
Search instead for 
Did you mean: 

Locked out of my main account because of mobile number change. Can't fix because no phone support.

Highlighted
Contributor

Locked out of my main account because of mobile number change. Can't fix because no phone support.

Hi guys, I'm locked out of my main account and I'm not sure how to fix it.

I changed my phone number a few months before this COVID-19 outbreak and didn't update my Paypal details.

I get a text notification every time I try and log into my account. Obviously I can't log into my main account because I have a new number.

The only option PayPal is giving me in terms of logging in is a text-verification, so I can't do much.

I've tried to send an email to support but I can't read them because the emails tell me to log into my PayPal account to view them.

I've tried to send one again specifically stating to email the message to me directly instead of having to view it within Paypal. No hope.

I've tried to call support twice within two-ish weeks and due to the COVID-19 shortage of staff, my call gets cut off after I sit and listen to the bot speak for a few minutes.

I need to access my account and I hope someone can help me through this.

Many thanks

6 REPLIES 6
Highlighted
PayPal Employee

Re: Locked out of my main account because of mobile number change. Can't fix because no phone suppor

Hi @axmv,

Welcome to the Paypal Community!

I've found this article that may be able to shed some light to the matter:

https://www.paypal.com/au/smarthelp/article/how-do-i-reset-my-paypal-password-if-i've-forgotten-it-f...

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Highlighted
Contributor

Re: Locked out of my main account because of mobile number change. Can't fix because no phone suppor

hi @Sharingiscaring, every solution found inside the post does not help me in this situation.

 

I only have the option of "sending a text message" when trying to choose from a different login method.

 

The text message that is sent goes straight to my old number. I don't have access to this number anymore.

Highlighted
Contributor

Re: Locked out of my main account because of mobile number change. Can't fix because no phone suppor

I have the same problem, no way to get to my account and pay pal customer service number is not working at all.

Highlighted
Contributor

Re: Locked out of my main account because of mobile number change. Can't fix because no phone suppor

Here’s the number for PayPal support <removed> in the United States I had to write because they removed the number when I put in in numbers format I had the same issue my account was linked to an old phone number that they were sending a verification code too. I called the above number and spoke with a PayPal rep and got the issue fixed. They removed my old phone and added my new phone to my account.

Highlighted
Contributor

Re: Locked out of my main account because of mobile number change. Can't fix because no phone suppor

cant see the number space it out between numbers please

Highlighted
Contributor

Re: Locked out of my main account because of mobile number change. Can't fix because no phone suppor

Here’s the number for PayPal suppor[Removed. Phone #s not permitted] I had the same issue my account was linked to an old phone number that they were sending a verification code too. I called the above number and spoke with a PayPal rep and got the issue fixed. They removed my old phone and added my new phone to my account.