Every time I login it asks me to confirm my phone number, but then it will not accept the number. When I try to enter a new number it says it is invalid. I am stuck with a screen that says "We can't verify it's you" even though I use PayPal all the time. Can someone tell me how to unlock my account? I have a US-based bank account, but I live in Japan so my cell number is Japanese. Is that the issue? Really appreciate your help.
Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.
You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.
You can however add a U.S bank account (not card) to 'most' other countries paypal accounts. This is because paypal is a U.S company and so allows this.
Advice is voluntary. Kudos / Solution appreciated.
