Locked out of account

[gjl1]

Locked out of my account for over a month. Linked credit card is not the same as what the verification is asking for.  Phone was lost, so the primary phone number is out of date.  I need to update either the primary phone number with the backup phone number on file, OR update the old credit card number with the currently linked number. 

I've tried everything from sending an email, to trying to contact via Facebook, but all I get is either 1. Login (can't I'm locked out) or 2. Contact customer service representative (can't it's closed).  

Can anyone help?

[Per_Camp]

Hi @gjl1 ,

Welcome to the PayPal community and thank you for your post.

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You'll need to contact customer service in order to assist you with your concern.

https://www.paypal.com/us/smarthelp/contact-us

Hope this helps. Stay safe!

you can click the link below or call our customer service for further assistance.