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Locked out, mobile no. not updated

mpnowakk
Member

Locked out, mobile no. not updated

mobile number not updated and now locked out of paypal cant log in due to authentication
2 REPLIES 2
Complicated88
New Community Member

Re: Locked out, mobile no. not updated

Yes same issue here, how do we resolve it? I thought about closing my account and opening a new one, but surely I would need to log in to do that too???????? Sooo frustrating!!! No humans to talk to.....TYPICAL!
kernowlass
Esteemed Advisor

Re: Locked out, mobile no. not updated

@Complicated88 

@mpnowakk 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.