Locked account

[Matty_goode]

Hi, I'm just trying to delete an old account that I made when I was young, I'm locked out of the hotmail address the account is registered to, and I cannot remember any of the details. I just wish the cancel the account because of the £9 inactivity charge. I cannot get through to anyone at PayPal as their phones lines are useless. Can anyone see a way round this ? Cheers.

[kernowlass]

@Matty_goode 

The charge only applies if you have funds still left in your old account balance and haven't bothered to withdraw them.

However if you want to close it then........

Contact options for Paypal at the moment are...

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.