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Locked account


Locked account

I am currently locked out of my account. I have reset my password twice and keep getting the "you have tried too many times, please contact us" message. Well, the issues is that I cannot contact anyone online because you have to sign in to use the online message app. I have tried to call customer service 10 times, and each time I get hung up on and told "we cannot help you over the phone, please visit our online help center"...which we all know I can't do because I am locked out of my account. Someone sent me money that I need RIGHT NOW, and I cannot access it...nor can they take the funds back. So I have no way of accessing my account or getting help from anyone...and they have no way to get the funds back to send it through a different app.


What do I do?


Esteemed Advisor

Re: Locked account



Try downloading the app and changing the password or phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

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Kudos / Solution appreciated.