New to the community? Welcome! Please read our Community Rules and Guidelines
If the name on the account is not a name that was ever your legal name, it is not likely that a name change will be possible. Names can be changed on an account in the following circumstances:
A legal name change
A minor misspelling
And in the case of an account for a registered business, a change in the designated contact for the company.
Changing from a fictitious name (or, as in your case, a name unrelated to your legal name) to a legally recognized name is not something that is supported. If the account is not currently limited, you may wish to close the account and open an account using the correct information.
Its sad you didn't keep your contact information up to date OR see the message that has been on paypal accounts for weeks reminding folks to check their contact information because this policy is coming in.
Guess you don't want an easy solution on how to resolve the problem as you have already opened another paypal account.
Hope you don't have x2 of the same type or you risk them both being limited.
Read the reply from a paypal moderator in this post.
There was a glitch and the option to change from a nickname was included but it was incorrect as you have never been able to do that.
I have been on here for 10 years and no one has ever been able to change a name from a nickname to their legal name.
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