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Hi all.
When I began my Paypal account I was receiving payments for goods I was selling through a social media account of mine with a large following. Due to my following, I didn't want anyone to be able to know my full name. I wanted to make sure my identity was secure. The account name I signed up for Paypal under was my first name and the last name being the handle of the social media account. This was before I knew that creating a business account would successfully protect my identity.
I now know that I need to change my account name to my proper name so I can properly update my tax information. I have already submitted proof of identification but got response that I needed an official name change document to finish the update. As I am not changing my name, but rather correcting it, I am not sure what to do (if anything) in this situation.
I've been receiving the same responses from all of the automated customer support so I wanted to see if anyone from the support team could give me my options (if I have any) or any guidance.
Thank you!
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Hi @shrimp_thrifts,
Thank you for your post and welcome to the Community forum!
As PayPal is a financial institution, we would require our customers to create their accounts with their real information. If your account was created under a fictitious name and you do not have a registered Business in your Country, we may not be able to change the name on the account. For personal accounts or for business accounts related to individual sellers, the name change process is only possible in case of a small typo (up to 3 letters), in case of a legal name change or if the account was created under a common nickname (Bob for Robert for example). In any other case, the name change would not be possible, I am afraid.
In this case, I would recommend registering a new account with a different email address.
I hope this helps!
Martina
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Hi @shrimp_thrifts,
Thank you for your post and welcome to the Community forum!
As PayPal is a financial institution, we would require our customers to create their accounts with their real information. If your account was created under a fictitious name and you do not have a registered Business in your Country, we may not be able to change the name on the account. For personal accounts or for business accounts related to individual sellers, the name change process is only possible in case of a small typo (up to 3 letters), in case of a legal name change or if the account was created under a common nickname (Bob for Robert for example). In any other case, the name change would not be possible, I am afraid.
In this case, I would recommend registering a new account with a different email address.
I hope this helps!
Martina
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Hi @princebalbasin,
Thank you for your post! It is likely that the bank would not be able to be linked, and if the link was successful, it would likely present problems with withdrawal. The name on the PayPal account should match exactly with the information on the bank account.
I hope this helps!
Olivia
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