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Inability to add an email address. Please help

Ra_moon
New Community Member

Inability to add an email address. Please help

Hello there,

 

My primary email is no longer active and I would like to change it ASAP.

 

I am attempting to add a secondary email address to paypal. Once added, I would like to make this new email my primary email.

 

When adding the secondary email, I receive the following error (see attached).

 

Please help. Thank you.

 

Screen Shot 2021-04-13 at 1.21.44 PM.png

1 REPLY 1
shan06
PayPal Employee

Re: Inability to add an email address. Please help

Hi @Ra_moon

Thank you for your post and welcome!

 

I understand you are having trouble to add email address, please contact PayPal customer service.  To find your contact options, please click Contact at the bottom of the PayPal website.

 

I hope this helps!
Shantha