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Identity Verification


Identity Verification

Hi there,

My verification document keeps rejecting. Is there a way to know what the reason might be and I can fix it? I have uploaded a pdf and then a jpeg of my passport without success. Appreciate your help.



Esteemed Advisor

Re: Identity Verification



Before sending us anything, please be sure that your document:

  • is legible.
  • shows all four corners of the page.
  • does not have information blocked or blacked out.
  • matches the information on your PayPal account.

Proof of identity
The following is a list of acceptable documents you may provide:

  • Government issued ID, such as a driver's license or passport
  • Employment authorization card
  • Permanent resident card

Proof of address
These documents must be dated within the last 3 months to be considered acceptable:

  • Current utility bill dated within the last 3 months
  • Bank, credit card, or financial statement
  • Cell phone bill

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