I've moved from the USA to South Korea and I'm having trouble updating my account

jackson808
New Community Member

I've moved over to South Korea and I'm having trouble updating my account.  I created my account in the US and now I can't add my new card because the form to add a new card is not allowing me to enter a non-american address.  I can't even message the help center because the website won't allow me to update my phone number which is used for account verification before you are allowed to use the messaging system.  Any advice would be amazing

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jackson808 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

There are some exceptions as some bank accounts (U.S ones) can be linked to specific Paypal accounts in some countries.






Advice is voluntary.
Kudos / Solution appreciated.
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