I need to confirm my identity!

[Anfieldrat]

I am being told by Paypal that I need to confirm my identity but when I click on the button to do this all I get is this - 

Confirmation attempt failed

Try again if you're having problems with the confirmation process.

Every time I try it just displays the above!

[kernowlass · Accepted solution]

@Anfieldrat

Your best bet is to............

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.

[PayPal_Olivia]

Hi @Anfieldrat,

@kernowlass is correct - contacting customer support would be the best resolution for you in this case. If calling, please follow the prompts in the menus to make sure your call is routed appropriately. Bypassing the menus may result in waiting on hold twice. 

I hope this helps!

Olivia