I'm trying to set up my 2 step verification but i keep getting something went wrong error message
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I'm trying to set up my 2 step verification but i keep getting something went wrong error message
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Account Status & Verification
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Hello @kkwok,
You may try removing the phone number then readd and confirm. Once done follow these steps to enable 2 step verification:
- Click the Settings icon next to “Log out”.
- Click Security.
- Click Update next to “2-step verification”.
- Choose to receive a text or use an authenticator app, then click Next.
- Follow the prompts to link your phone or authenticator app.
- Set up a back-up method in case you can’t access your primary cell or authenticator app.
- Click Done to activate 2-Step Verification.
-April
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That doesn't seem to fix the problem.
Here are the replication steps, which I assume are the same as the original posters:
- Click the Settings icon
- Click Security
- Next to “2-step verification”, select Setup
- Choose to "Text me a code", then click Setup
- Select my phone number (e.g. +447...) from the drop-down, then click Next
Result: "We're sorry, something seems to have gone wrong. Please try again."
It's worth noting that in the 'Country/region' drop-down it's only possible (for me in the UK) to select "GB +44", however after selecting 'Next' and when the error is displayed, it reverts to the first option in the (alphabetical) drop-down "AD +376". This could be part of the problem.
This is most definitely a bug with the website and should be reported to your development team, please. But I'm happy to go through further diagnosis with you if needed.
Thanks,
Chris
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